This study, therefore, seeks to contribute to extant knowledge by evaluating the usability of e-government websites from Sub-Saharan Africa (SSA). Consequently, there have been increasing calls for evaluating the usability of e-government websites, as they are widely considered to be the primary platform for government interaction with citizens. However, most e-government initiatives to date have failed to attain their full potential, because they are increasingly plagued by usability issues. Further, the extent to which voting and elections information is provided, is related to county composition.read more read lessĪbstract: E-government holds enormous potential for improving the administrative efficiency of public institutions, encouraging democratic governance, and building trust between citizens/private sector and governments. The findings suggest that across the state, counties provide limited voting and election information and are not in full compliance with accessibility, usability, and mobile readiness standards. A series of correlations are also presented to evaluate the relationship between EICS and the demographic, socioeconomic, partisan, and participatory composition of a county. Website accessibly, usability, and mobile readiness standard compliance are assessed using a combination of heuristics, automated evaluation tools, and manual inspection. To evaluate content, a 22 point Election Information Content Score (EICS) is used. This study analyzes the content and quality of county voting and election websites in Alabama. However, limited scholarship has investigated the content and quality of information provided by these individuals. Although states establish voting and election rules, much of what voters experience on Election Day is determined by the decisions of county election officials. TL DR: It is established that there are variables that enhance users' abilities to benefit from e-government along six dimensions and the research supports establishment of county Website usability benchmarks and speculates on the implications of such benchmarks for improved public management practice.Ībstract: This research develops a methodology to examine the usability of the Websites of the most populous counties in the United States It establishes that there are variables that enhance users' abilities to benefit from e-government along six dimensions (online services, user-help, navigation, legitimacy, information architecture, and accessibility accommodations) Benchmarks are derived using a composite usability index through online content analysis Descriptive statistics characterize variations among counties while addressing a gap in the local government literature about e-government The research supports establishment of county Website usability benchmarks and speculates on the implications of such benchmarks for improved public management practiceĪbstract: Previous scholarship has evaluated the quality and content of state voting and election websites, often finding that states do not provide voters with the type of information and tools they need in a format that is usable and accessible.
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